TESTIMONIALS

SELLER ADVOCACY

We had the opportunity to work with Lisa on the sale/purchase of two homes. As a time-poor family, Lisa’s process was very transparent & straightforward; she took the time to understand our needs, directly coordinated and managed agents & trades and personally looked after each step of the buying & selling process.

Lisa’s access to real estate data, as well as her ability to directly establish relationships with agents in our target suburbs, meant that we had a deeper understanding and greater confidence in the market during the buy/sell process.

Lisa always made herself available, provided expert advice, always went above and beyond what was expected, and overall minimised the pressure when selling our house and finding a new family home in a challenging market.

We have no hesitation in recommending Lisa Stafford and her team, and we’ll look forward to working together again in future.

Matthew

Lisa Stafford was our buyers advocate during the recent sale of a property! This is the third property we have sold with her assistance. We were very busy this time and she organised everything. She was in contact with us for every decision that needed to be made. She worked beautifully with our real estate agents and we got an amazing result. We will never sell a property without her help. Thank you so much Lisa.

Wendy

Always a pleasure to work with Lisa! She’s supportive, involved and ensures the clients home is presented perfectly for sale!

Jessica

Lisa was amazing. She consulted with us throughout the process of getting our property ready for sale. She was very professional and made sure we were happy with all decisions made on our behalf. It was a seamless process and we got a better than expected result …
I would highly recommend her services

Liz

A big thank you to Lisa who made an emotional move effortless, from clearing out our father’s furniture (as he had to move to aged care) painting walls , installing new carpet, staging house and preparing garden all at very reasonable rates, We couldn’t have done it to the same high standard in such a short timeframe.

Lisa also working as an advocate with Michael and Jess from Noel Jones received an amazing sale price. It was great to have the Lisa package from start to finish and can’t thank you enough and would highly recommend Lisa’s knowledge and professionalism to anyone needing these services.

Ineke

Lisa was fantastic. The process of selling my apartment was so effortless with her guidance and expertise. She kept me constantly updated, collaborated with the real estate agent and helped to move the whole process along. Thank you so much Lisa!

Fiona

Highly professional & proactive.

Lisa goes over and above to add value to her clients and is very cooperative in her dealings with estate agents also.
Most definitely recommend her services.

Dan

We are very impressed and appreciative of the level of service, commitment and communication. Lisa was extremely knowledgeable and helpful in getting us organised for the sale of our house. Lisa has a wide range of services available to her, each of which were prompt and efficient. Lisa offers a fantastic, stress free service and is a fantastic support to have in what could be a rather overwhelming experience.

We have no doubt that an awful lot of work and effort was put in behind the scenes with negotiations between agency and buyers to get a positive result for us in these very challenging times.
For this we are truly grateful.

Trish

Everyone that is selling a property needs a Lisa in their team. She sorts everything out and removes all the stress and makes sure we had the best contractors, Real Estate agents, stylists and conveyancers. She was there on Auction day holding our hands but because we had a plan in place and knew all our options as well as what could possibly pop up, we were confident and thrilled with our results

Melinda

Lisa was great to work with during the sale of the home she most recently purchased in Eltham. Clear and concise communication with a strong understanding of market conditions as well as the experience to understand the timing of the campaign and how her approach would benefit not only her client, but all parties relevant to the deal.

Trent

Lisa was engaged to assist in the sale of our family home of 60 years.Lisa is completely professional and performed seamlessly with the real estate agent providing regular communication including smiles with all parties throughout the campaign so that you are fully informed through out the whole process enabling decisions to be made with confidence.

Andrew

I absolutely loved loved working with Lisa. She met all our needs and then some. Her advice and expertise exceeded our expectations. Will definitely use Lisa again especially when we are looking to buy our new home. Can’t wait. Thank you Lisa. We loved the whole experience we had with you.

Sophie & Bas.

I have dealt with a number of vendor advocates but I must say that Lisa was a stand out. She helped vendors present the property perfect which certainly allowed us to deliver a result way over vendors expectations in the turning market. She was the perfect link between us selling agents and the vendors. If you are looking for someone that will guide you through the stressful process of selling a house, you must call Lisa!

Michael

No words short of EXCEPTIONAL would describe our experience partnering with Lisa in the sale of our existing property, and our search for our new dream home. Lisa has gone above and beyond in every aspect. From guiding us through the process, to preparing our home for sale and delivering some outstanding results with her incredible knowledge, expertise and sales strategy experience. Lisa has our best interests at heart and has exceeded our expectations acting as our trusted advisor in this very important life moment for us. Thank-you for everything Lisa from the bottom of our hearts. Our promise is to never buy or sell property again without you by our side. Forever grateful,

Daniel & Michael

My siblings and i engaged the services of Lisa to help sell our parents home. Given we all live in different parts of the State it was always going to be difficult for us to get together and co-ordinate all that was required. We could never have come close to achieving a stress free outcome without the service Lisa offers. Right from day one Lisa was on the ball, coordinating the communication between my siblings, selection criteria of agents, works required on the house and furnishing the house for inspections. Once the preferred agent was appointed it really became a team effort under the leadership of Lisa. No stone was left unturned in preparing for the Auction. The end result reflected the professional and thorough approach Lisa took at every stage in preparing for the Auction day. We would have no hesitation in using the service Lisa provides again or in recommending her to anyone who is considering selling or buying a property. It was made easy and stress free. Thank you Lisa.

Warren

Lisa was a pleasure to work with. Her knowledge, guidance & experience through our sale was invaluable. We highly recommend Lisa.

Stephen

Lisa was fantastic to deal with. She made everything so easy, while I was interstate. I would highly recommend using Lisa if selling a property.

Michelle

I had the pleasure of using Lisa on a recent home sale and can say without hesitation that she is an excellent choice for anyone needing this type of help. Lisa is extremely knowledgeable about the whole selling process and was able to quickly develop a clear plan for our campaign. She also did an amazing job of coordinating all of the different tradespeople needed, which made the whole process much less stressful for us. We are very happy with the end result and would not hesitate to recommend Lisa to anyone looking for a professional and trustworthy advocate.


Claire

We were referred to Lisa, by our cousin who had recently sold his investment property. The ‘glowing’ reference he provided, prompted us to give Lisa a call….after all what did we have to lose? We had never heard of a ‘Vendors Advocate’ before, however the call to Lisa put us immediately at ease. Her friendly and professional manner was impressed further when we met in person.

Our reservations at the time about the property market, condition of the property and the whole sale process were alleviated by the first meeting. We were left feeling very comfortable knowing that Lisa’s abilities and experience would provide us with a smooth and good outcome. The fact that we were working to a short time frame (but not a fire sale) made Lisa’s appointment more beneficial for us.

Lisa arranged just about all aspects of the sale process for us.

These included the interview and appointment (with us) of the agent and marketing, the valuation, staging, conveyancing, cleaning, gardening and the final rubbish (junk) clean out.

All went very smoothly and to plan. The sale outcome was above our expectations in both time and selling price! We have no hesitation in recommending Lisa’s vendor advocate services, to people who would appreciate a smooth sale process, which minimises stress as well as providing for a great outcome. Our whole experience with Lisa was very much a “Win-Win” outcome.

Our best regards,

Barbara, Milton & Julie

Thanks Lisa

We recently sold our house and used Lisa Stafford as our sellers advocate. We found Lisa to be very professional, attentive, hard working and knowledgeable. This helped us greatly as we felt out of our depth somewhat. Lisa ensured everything was followed and dealt with correctly and efficiently, making the stressful process of selling our house a whole lot easier.

There was no job that was too small and she ensured every ‘I’ was dotted and every ‘T’ was crossed. Lisa’s in depth knowledge about the process stood out, she was always ready to give advice and always made sure she followed up promptly on any questions we had. Lisa was extremely personable and made us feel at ease and relaxed throughout what could have been a very stressful time in our lives. All of her hard work paid off when we exceeded our sale price expectations with the successful Auction of our home and we can’t thank her enough.

We would recommend Lisa’s service to anyone considering selling a property.

Gaby & Christopher

Lisa is very warm, pleasant and a good listener, who understood the goals we wanted to achieve in selling our place and worked in consultation with us. Lisa used her experience and knowledge of real estate to respond very effectively to our questions.

Lisa was able to recommend and arrange other professionals who were also instrumental in achieving our sale.

She also liaised with them on our behalf during the selling process and worked consultatively with our agent.

Lisa also communicated well and kept us informed. Lisa gave us excellent advice all through the selling process, but even more so when a hiccup occurred. In this situation she was able to give us decisive and effective advice.

Thanks so much Lisa for helping us to achieve a good sale despite an unstable property market.

We unreservedly recommend Lisa as a great Vendor advocate.

Rob & Lavita

As 'seasoned' sellers we thought that we knew it all but we were still happy to engage the services of Lisa as our Sellers Advocate as she was confident she could make the selling process an easier one for us.

From a professional perspective Lisa was our 'go-between' with everyone from the Agent to the Home Stylist, Photographer, Copy writer and more.

From a personal perspective she was always there to hold our hand every step of the way.

I would not hesitate recommending the services of Lisa and I can guarantee Lisa will go the extra mile to achieve a successful outcome - which happened for us.

Mel B

Styling Review

Working with Lisa was one of the most mentally and emotionally uplifting experiences! Lisa listened to what I wanted and gently took me out of my conservative comfort zone!

Her guidance, advice and support not only transformed my home, it changed my life!!

Thank you

Deb

We would like to express our sincere gratitude to Lisa for all that she has done for us!

The preparation of selling our house was daunting, yet Lisa immediately put us at ease and supported us throughout the whole process and we ended up with an amazing result!

Lisa is incredibly dedicated, professional and approachable, as well as being proactive and efficient when liaising with our agent and ourselves. We highly recommend her services.

Thank you Lisa, you have been invaluable to us and we are so grateful!

Kim & Rob

Hi Lisa,

Just a note to say thank you for everything you did for the sale of my house. The efficient, professional manner in which you conducted yourself is a credit to your organisation and I’m sure your success comes from this.

I felt very comfortable dealing with you personally and know that the sale would not have gone as smoothly as it did if it wasn’t for you.

I have already mentioned you to many of my friends and would have no hesitation to continue to do so.

I wish you well and again thank you very much for everything.

Best regards

Vicky

AGENT REVIEW

A BIG THANK YOU!

TO ANYONE SELLING:

A huge thank you for all your help and hard work Lisa!

I first met Lisa when she engaged BUXTON to sell an apartment in Ormond. I’ve dealt with Vendor advocates for over 17 years and I’ve not met anyone that does as much as Lisa.

From property presentation and pre-sale fix up to working beyond expectations during the sale process.

From first meeting Lisa, it was quite evident that her number one priority at all times was what was in the best interest of her vendors.

From my experience with Lisa, the process she implements is seamless. She is driven to assist the sales campaign, in particular organising tradespeople, removalists, liasing with tenants and most importantly, getting the best outcome for her vendors.

Her communication and assistance at all times has always been impeccable.

At the time of Lisa engaging our services, we were always alerted of any changes that needed to be made in a timely manner; and consistently went above and beyond to assist us as the selling agents to ensure the best possible price was achieved for her vendors.

I would highly recommend Lisa’s services to those who are thinking of using a Vendors Advocate - her care for the process and the vendors is always her number one priority.

a

Chris

Director

Buxton Bentleigh

AGENT REVIEW

We love working with Lisa!

We always know her homes will be presented beautifully and her clients are extremely well educated around the selling process due to her full service approach.

She works extremely hard for her clients and goes the extra mile to make sure the sale goes perfectly.

Daniel

Director & Auctioneer

Jellis Craig Ringwood

AGENT REVIEW

As the saying about real estate agents go, “They’re all the same” the same is often referred to in relation to advocates.

This, in my experience couldn’t be further from the truth. Lisa works always for the benefit of her client, but also in a collaborative approach with us as agents.

She is always looking to ensure the property is absolutely prepared & ready to allow the agents she works with to maximise the clients result. Professional to the end & incredibly trusted by clients & is as agents alike.

She brings so much value to the transaction in a field where many of her counterparts do not.

Cheers

Matthew

Director Auctioneer

Noel Jones Mitcham

Dear Lisa,

We wish to thank you for your wonderful service and to record our complete satisfaction with the marvelous job you did in handling all aspects of the sale. Professional, friendly, discreet, efficient, effective and more, all of these words are well applied to you in sourcing the best agent, readying the property for sale, handling the advertising and inspections, liaising with the tenants, dealing with prospective purchasers and other inquirers, and making us feel at all stages of the process as if everything was under control and being expertly managed.

We were really impressed by Lisa and we wish to express our appreciation in a manner that may be of use to you as a testimonial for the promotion of the excellent work you do. Please do not hesitate to have any of your prospective clients contact us if you feel that it would help in any way to have us speak personally to them about the services you offer and the manner in which you do it. We would be delighted to speak on your behalf and to in some small measure, help you in the way in which you have helped us.

You made a very big deal simple and enjoyable.

Thank you once again!

Garry

Lisa!

Thank you does not cut it! You have gone above and beyond to ensure a successful campaign and sale of our investment property.

The property for us had been nothing but a nightmare (difficult owners corp, issues with the property manager etc), we knew it was time to sell but didn’t want to deal with the headache that would come with it. You came in and made it all so easy! You found a selling agent, styled the property for sale, put us in touch with experts to assist in the legal side of the sale and liaised with everyone to ensure a truly successful campaign that exceeded our expectations. We couldn’t have done it without you – and when time comes to sell again will not do it without you.

We will continue to sing your praises to anyone who is in the process of selling – as the only way to sell a property is with you in the corner making it all happen!

Jess & Mark

I would just like to pass on our deepest thanks to Lisa Stafford for the wonderful job she did for us in the recent sale of my parents’ home.

It was an extremely stressful time for the family as my mother had had a stroke, and Lisa handled everything during the sale and saved us an enormous amount of extra worry.

I cannot recommend her highly enough

Many thanks,

Robin

We were looking at selling our family home and needed some assistance in finding the right real estate agent to work with us. We sold a previous home and wanted a different experience that would provide us with the outcomes we wanted and someone that will work in our best interest.

We sought out Lisa Stafford, as a preference, to help us through the stressful process of selling our home. Lisa presented very impressively, caring and honest and we were happy from the first meeting onwards. Lisa organised the home to present it in the best way for the "open for inspection" days which turned out a real treat and exceeded our expectations. Lisa kept us informed on progress of the sale campaign and the feedback from the prospective buyers. We placed our complete trust in Lisa and we were not disappointed with the outcome.

We will definitely recommend Lisa's services to anyone who is considering selling their home.

Gafiah & Suleiman

Lisa is very knowledgeable and gave us sensible, genuine advice throughout the whole campaign. She worked completely in our interest and we were kept informed of all developments. She was courteous of our feelings and helped us to make an informed decision when it came time to negotiate offers.

We would recommend Lisa to anyone intending to sell their home, in fact, we already have and they were thrilled as well!

Thank you so much

Lisa Jenny & Guy